Malibu Coastal

Help Center

Frequently Asked Questions

General Questions

What payment methods do you accept?

Is it safe to place an order on your site?

Washington State Residents Notice - Sales delivered or sourced to Washington

Why are some of your products for free / on sale?

Shipping & Delivery

How long does shipping take?

I input the wrong shipping address. What do I do?

Can I change my billing address?

How can I receive updates on my order status?

Why did my tracking status stop updating?

How are my items shipped?

Where are you shipping from?

What happens if I am not at home during the delivery?

Do I have to pay for customs, duties, or import taxes?

Order Changes

What if I have changed my mind about my order?

Can I change my order after it has been placed?

Refunds & Returns

Can I get a refund if I'm unhappy with my purchase?

Can I cancel my order after it is placed?

Can I return my item and exchange it for another product?

Damaged Items & Order Issues

My item arrived damaged. What do I do?

The wrong item arrived. What can I do?

Only part of my order arrived. Where is the rest of my order?